Supervisor-Patient Support Customer Service & Call Center - Millerton, PA at Geebo

Supervisor-Patient Support

2.
2 Millerton, PA Millerton, PA Full-time Full-time Estimated:
$36.
4K - $46.
1K a year Estimated:
$36.
4K - $46.
1K a year Bradford Recovery Center is dedicated to providing the highest quality of personalized, evidence-based care to adults aged 18 and older whose lives have been impacted by substance abuse, addiction, and certain co-occurring mental and behavioral health challenges.
Bradford Recovery Center offers individualized treatment for adults who have become dependent upon alcohol or other drugs.
Our residential program is an optimal healing environment for individuals aged 18 and older who have been dealing with all forms of addiction, as well as those whose struggles with chemical dependency are accompanied by certain mental or behavioral health disorders.
PURPOSE STATEMENT:
Direct, supervise and coordinate the activities of a patient support team.
Essential Functions:
Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
Assist patients with their daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational group.
Oversee admitting and discharging.
Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of progress and services performed.
Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
May provide transportation for patients as needed.
Demonstrate a positive, empathetic and professional attitude towards customers always.
When patient needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High School diploma or equivalent required.
Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
Two or more years' experience with the population of the facility in a patient support role required.
One or more years' experience as a lead or previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.
May require a valid state driver's license in facilities where transporting patients is an essential function.
Experience Preferred One or more years' experience as a lead or previous supervisory experience required.
Skills Required Oral Communication Written Communication Attention to Detail Leadership Behaviors Preferred Team Player:
Works well as a member of a group Leader:
Inspires teammates to follow them Motivations Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.

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